Privacy Policy

Effective Date: February 15, 2026

This Privacy Policy (“Privacy”) explains how GrailHiiv collects, uses, stores, and protects information when you visit our website, contact us, sign up for our services, or work with us as a client.

The terms “we,” “us,” and “our” refer to GrailHiiv. The terms “you,” “your,” and “client” refer to the person, business, or organization using our website or services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Introduction

We provide WordPress care, technical SEO, performance support, hosting-related support, and related digital services for business clients.

To provide these services, we may collect and use certain information about you, your business, your website, and your service requests. We only collect information that is reasonably needed to respond to inquiries, provide services, manage client accounts, improve our website, and support our business operations.

This Privacy Policy applies to information collected through our website, contact forms, sign-up forms, onboarding forms, support requests, forms submitted by email, and other service-related communication.

Information We Collect

We may collect personal and business information that you choose to provide when you contact us, sign up for a service, submit an onboarding form, or request support.

This may include your name, business name, email address, phone number, website URL, billing details, project information, support request details, and information about your website or business needs.

If you become a client, we may also collect information needed to provide website care and support services. This may include website access details, hosting details, DNS or domain information, analytics access, support history, service notes, website issue details, and files or instructions you provide.

We do not intentionally collect more information than we need to provide our services.

How We Collect Information

We collect information when you fill out a contact form, submit a sign-up form, send an email, complete an onboarding form, submit an editable form, request support, or communicate with us about our services.

We may also collect basic website usage information through analytics tools when you visit our website. This may include pages viewed, general location, device type, browser type, referral source, and other usage data.

Some information may be collected automatically through cookies, analytics scripts, website logs, or similar technologies.

How We Use Information

We use the information we collect to respond to inquiries, provide services, onboard clients, process service requests, manage support, prepare reports, communicate with clients, and maintain business records.

We may also use information to improve our website, understand how visitors use our pages, check website performance, protect our systems, manage billing records, and comply with legal or business obligations.

We do not use your information for tracking ads, retargeting ads, or email marketing newsletters.

Client Website Access and Login Details

When you become a client, we may need access to your WordPress website, hosting account, domain or DNS provider, Cloudflare account, analytics tools, Google Search Console, email or SMTP provider, backup tools, or other website-related systems.

We use this access only to provide the services you requested, such as maintenance, updates, troubleshooting, monitoring, backups, technical SEO checks, performance support, hosting support, or email delivery support.

You should only provide access that you are authorized to share. Login details should be shared securely whenever possible, and you should avoid sending unnecessary sensitive information.

We are not responsible for issues caused by weak passwords, reused passwords, compromised accounts, access shared with other parties, or insecure sharing methods outside our control.

Cookies and Analytics

Our website may use cookies and similar technologies to help the website work properly, understand website usage, and improve visitor experience.

We use Google Analytics 4 (GA4) to understand how visitors use our website. We may also use Google Search Console to review website visibility, search performance, and technical website signals.

Cookies and analytics data help us see general patterns, such as which pages are visited and how users find our website. We do not use tracking ads or retargeting pixels.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Third-Party Tools and Service Providers

We may use trusted third-party tools and service providers to operate our website, process payments, provide services, manage support, analyze website activity, and communicate with clients.

These may include website hosting providers, WordPress tools, Google Analytics, Google Search Console, Wise for payment transfers, email services, ticket systems, backup tools, security tools, SEO tools, and other business or website support tools.

These third-party providers may process information according to their own privacy policies and terms. We are not responsible for the privacy practices, security, or policies of third-party websites, platforms, or service providers.

Payment Information

Payments may be made through Wise transfer or another approved payment method agreed with the client.

We do not store full bank, card, or payment account details on our website. Payment information is handled by the payment provider or financial service used to complete the transaction.

We may keep payment records, invoices, receipts, and billing-related communication for business, accounting, tax, and legal purposes.

Email and Service Communications

We may contact you by email about inquiries, onboarding, support requests, billing, service updates, account matters, reports, and other service-related communication.

We do not currently send email marketing newsletters. If we offer newsletters or marketing emails in the future, we will provide a way to unsubscribe or opt out.

Service-related emails are necessary to provide support, manage your account, and deliver the services you requested.

How We Share Information

We do not sell your personal information.

We may share information only when needed to provide services, operate our business, process payments, manage support, comply with legal obligations, protect our rights, or work with trusted service providers.

For example, information may be shared with payment providers, hosting providers, analytics tools, support systems, website tools, or other providers needed to deliver the service.

We may also share information if required by law, regulation, court order, government request, or to protect our business, clients, website, or legal rights.

Data Retention

We keep client and project information for as long as needed to provide services, manage business records, respond to support requests, comply with legal or accounting obligations, and maintain service history.

For inactive or canceled clients, we generally keep client and project records for up to 1 year in case the client decides to use our services again or needs follow-up support.

Some records, such as invoices, payment records, tax records, legal records, or security-related records, may be kept longer if required for business, accounting, legal, or compliance purposes.

Data Security

We take reasonable steps to protect the information we collect and use. This may include limiting access, using secure tools where possible, protecting accounts, and handling client information carefully.

However, no website, email system, online tool, hosting provider, or data storage method is completely secure. We cannot guarantee that information will always be fully protected from unauthorized access, loss, misuse, or technical failure.

You are responsible for using strong passwords, protecting your accounts, and sharing access details securely.

Client Responsibilities

You are responsible for providing accurate information and making sure you have permission to share any website access, business information, personal information, content, files, or third-party account details with us.

You should not provide personal data, sensitive information, login details, client data, customer data, or confidential materials unless they are needed for the service.

If your website collects customer data, form submissions, ecommerce data, member data, or other user information, you are responsible for having your own privacy policy, cookie notices, consent process, and legal compliance for your website.

Your Privacy Rights

You may contact us to request access to your personal information, correction of inaccurate information, deletion of information, or updates to your details.

Some requests may be limited by legal, accounting, security, business, or service-related requirements. For example, we may need to keep certain records for invoices, payments, disputes, service history, or legal compliance.

To make a privacy request, contact us at contact [at] grailhiiv.com.

International Data Processing

We may work with clients outside the Philippines. By using our website or services, you understand that your information may be processed in the Philippines or in other countries where our service providers operate.

Third-party tools and platforms may store or process information in different locations depending on their own systems, terms, and privacy policies.

Children’s Privacy

Our website and services are intended for businesses and adults. They are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and remove it if appropriate.

Third-Party Links

Our website, emails, reports, or support messages may include links to third-party websites, tools, platforms, articles, or resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Visiting or using third-party websites is at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the effective date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Information

For privacy questions, data requests, corrections, or concerns, contact us at contact [at] grailhiiv.com.